Please read our studio polices prior to coming for your class or session.
Safety:
Your safety is paramount and if you have any injury, if you are pregnant or if you have a specific medical condition, it is essential that you mention it to your instructor in order that the appropriate exercise modifications can be made.
Child Safety:
Your children are more than welcome at the studio, however, the equipment within the studio has springs, pulleys, ropes and the studio contains heavy weights, which may pose a danger to children if played upon or used incorrectly. Therefore it is essential that they do not play upon or with the equipment during your session.
Hygiene:
Clean socks must be worn for the duration of your session.
Bookings:
All classes must be pre-paid prior to commencing whether you are on a casual or a package rate. All packages are non-refundable.
24-hour cancellation:
All classes are subject to 24-hour cancellation policy and you will be charged in full for any classes cancelled less than 24 hours in advance. If 24 hours’ notice is given, you may reschedule your class subject to availability. For Individual classes, you may reschedule your class to another time that suits you. For Semi-Private classes, if your partner cancels 24 hours in advance, you will have the option to either keep the session and pay for a private class or to reschedule your session for a time that is convenient to both of you. For mixed equipment classes, you may reschedule your class to another mixed equipment class that suits you. All make-up classes must be done within the same week as the cancellation or the following week for casual classes and for package classes. Package classes must be completed within the 6 week validity for 5-Packs and 12 week validity for 10-Packs.
Late Policy:
If you are running late for a session, please inform the studio as soon as possible. Your session time will not be adjusted to account for late arrival as this would cut into another client’s class time. Your session time will run from your arrival until the end of your booked session. If you arrive late for a mixed equipment class, you may not be able to participate as you will have missed the warm-up portion of the class which is essential for your safety.
